Privacy Policy

Pembridge Solicitors Limited is committed to protecting personal information and handling it in accordance with applicable data protection law.

This Privacy Policy explains how we collect, use, store and share personal information when you contact us, make an enquiry, send documents to us, instruct us to provide legal services or otherwise communicate with the firm.

It also explains the rights you may have in relation to your personal information and how to contact us if you have a question or concern about the way your information has been handled.

This Privacy Policy relates to personal information. Information about cookies and similar technologies used by this website is contained separately in our Cookie Policy.

Last updated: 18 August 2026

Who We Are

Pembridge Solicitors Limited is a company registered in England and Wales under company number 09777070.

We are authorised and regulated by the Solicitors Regulation Authority under SRA number 625038.

For the purposes of applicable data protection law, Pembridge Solicitors Limited is the controller of personal information covered by this Privacy Policy.

Our contact details are:

Pembridge Solicitors Limited
Calderwood House
Montpellier Parade
Cheltenham
Gloucestershire
GL50 1UA

Telephone: 0330 900 0377
Email: info@pembridgesolicitors.co.uk

What Information We May Collect

The personal information we collect depends on the nature of your enquiry and, if you become a client, the legal services we are asked to provide.

We may collect information including:

Your name, address, telephone number and email address.
Information provided when you submit an enquiry or request a call back.
Your date of birth and identification information where required.
Information about your employment, employer, job role, salary, length of service and employment history.
Information about the termination or proposed termination of your employment.
Settlement agreements, employment contracts and other documents you provide to us.
Correspondence between you, your employer, solicitors or other parties relevant to your matter.
Information concerning salary, notice pay, holiday pay, bonuses, commission, redundancy payments, compensation and other financial matters.
Information about workplace disputes, grievances, disciplinary matters, dismissal or potential legal claims.
Information required for identity verification, regulatory checks and other professional obligations.
Records of telephone calls, meetings, emails and other communications with the firm.
Billing and payment information where applicable.
Technical information generated when you access the website where this is necessary for website security and operation.

Where We Obtain Personal Information

Most of the personal information we use is provided directly by you.

Depending on the circumstances of a matter, information may also be obtained from other sources, including:

Your employer or former employer.
Your employer's solicitors or representatives.
Other solicitors or legal representatives.
Barristers, experts and other professional advisers.
Courts, tribunals or other dispute resolution bodies.
Government departments, regulators or public authorities.
Identity verification or compliance services where appropriate.
Publicly available records or sources where it is appropriate and lawful to use them.

If personal information is obtained from another source, we will handle that information in accordance with applicable data protection requirements.

How We Use Personal Information

We use personal information where it is necessary for the operation of our legal practice, the consideration of enquiries and the provision of legal services.

We may use personal information to:

Respond to enquiries and call-back requests.
Consider if we are able to advise or represent you.
Carry out conflict checks and other checks required before accepting instructions.
Verify identity where required.
Open and administer a client matter.
Review settlement agreements, employment contracts and other documents.
Provide legal advice.
Communicate with you about your matter.
Communicate with employers, solicitors and other parties where necessary and appropriate.
Negotiate or prepare amendments to legal documents where instructed.
Establish, exercise or defend legal rights and claims.
Maintain appropriate records of legal work undertaken.
Administer fees, invoices and payments.
Meet legal, professional and regulatory obligations.
Protect the firm, its clients and its systems against fraud, misuse and security risks.

Certain information may be necessary before we can accept instructions or provide a particular legal service. If information reasonably required for those purposes is not provided, we may be unable to act for you.

Our Lawful Basis For Processing

Data protection law requires us to have an appropriate lawful basis for processing personal information.

The lawful basis that applies will depend on the reason for which the information is being processed.

We may rely on one or more of the following:

Contract

We may process personal information where this is necessary to take steps at your request before entering into a contract with you or to perform our obligations after you have instructed us.

Legal Obligation

We may process information where this is necessary to comply with a legal, regulatory or professional obligation that applies to the firm.

Legitimate Interests

We may process information where this is necessary for a legitimate interest and that interest is not overridden by your rights and interests.

Legitimate interests may include responding to enquiries, administering and protecting our legal practice, maintaining appropriate records, preventing misuse and managing relationships with clients and prospective clients.

Consent

In some circumstances, we may ask for your consent to a particular use of your information where consent is the appropriate lawful basis.

Where processing is based on consent, you may withdraw that consent. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

Sensitive And Special Category Information

Legal matters can involve information that data protection law treats as particularly sensitive.

Depending on the circumstances of your matter, this may include information concerning:

Physical or mental health.
Disability.
Racial or ethnic origin.
Religious or philosophical beliefs.
Trade union membership.
Sexual orientation or sex life.

Where we process special category personal data, we will only do so where an appropriate lawful basis and an additional condition permitted by data protection law applies.

In legal matters, this may include processing that is necessary for obtaining legal advice or for the establishment, exercise or defence of legal claims.

Criminal Offence Information

A legal matter may also occasionally involve information relating to criminal allegations, proceedings, convictions or offences.

We will only process criminal offence information where this is lawful and necessary for an appropriate purpose connected with the legal services being provided or another applicable legal or regulatory requirement.

International Transfers

Some technology and service providers may process or store information outside the United Kingdom.

Where personal information is transferred outside the United Kingdom and data protection law requires additional protection for that transfer, we will use an appropriate legal mechanism or safeguard.

You may contact us if you would like further information about safeguards relevant to a transfer of your personal information.

How Long We Keep Personal Information

We do not keep personal information for longer than is reasonably necessary for the purpose for which it was collected.

The period for which information is retained will depend on the type of information and the circumstances in which it was obtained.

In determining an appropriate retention period, we may consider:

The purpose for which the information was collected.
If you made an initial enquiry or became a client.
The nature and duration of the legal matter.
The nature and sensitivity of the information.
Legal and regulatory record-keeping requirements.
Professional indemnity and insurance requirements.
Accounting and financial requirements.
Applicable limitation periods and the possibility of future legal claims.

Personal information that is no longer required will be deleted, securely destroyed or anonymised where appropriate.

Your Data Protection Rights

Data protection law gives individuals a number of rights in relation to their personal information.

Depending on the circumstances and the lawful basis on which information is being processed, you may have the right to:

Be informed about how your personal information is collected and used.
Request access to personal information we hold about you.
Ask us to correct information that is inaccurate or incomplete.
Ask for personal information to be erased in circumstances where the right to erasure applies.
Ask us to restrict the processing of your personal information in certain circumstances.
Object to certain processing.
Request the transfer of certain information to you or another organisation where the right to data portability applies.
Withdraw consent where consent is the lawful basis for processing.

These rights are not absolute. Data protection law contains circumstances in which a particular right may not apply or where we may be permitted or required to continue processing or retaining information.

Making A Data Protection Request

If you wish to exercise a data protection right, please contact us using the details at the end of this Privacy Policy.

We may need to confirm your identity before providing information or acting on a request.

Concerns About Your Personal Information

If you have a concern about the way we have collected, used, disclosed, retained or otherwise handled your personal information, please contact us in the first instance so that we can consider the matter.

This section relates specifically to data protection concerns. Complaints concerning the legal service provided by the firm are dealt with separately under our Complaints Procedure.

You also have the right to complain about the handling of your personal information to the Information Commissioner's Office, which is the UK's data protection regulator.

Information Commissioner's Office
Telephone: 0303 123 1113
Website: ico.org.uk

Contact Us About Your Personal Information

If you have a question about this Privacy Policy, want to exercise a data protection right or have a concern about the way your personal information has been handled, please contact us.